Privacy

Your privacy is important to us

We want you to be safe online, but we need your details to provide our services.

This privacy policy discloses the privacy practices for Performance Foundry (https://performancefoundry.com). This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
    How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We collect information that you voluntarily give us via email or other direct contact from you, as well as information regarding your visits to https://performancefoundry.com. We will not sell or rent this information to anyone, except as part of a full or partial sale of the business (see below).

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, or if we are obliged to do so by law.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

This information is automatically collected by our website:

  • Your IP address
  • Your web browser type and version
  • Your operating system
  • A list of URLs starting with a referring site, your activity on the website, and the site you exit to from our site.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via support@performancefoundry.com:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

You can also edit some of your details on your My Account page if you have previously purchased something on our website or if you are a current client.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. However, transmission of information over the internet is not entirely secure and is done at your own risk.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon on your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment and managed by Amazon AWS.

Password access is required to access the My Account area of the site. You are responsible for keeping your password safe. We can reset the password for you if required.

Registration

In order to use some services, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Credit card and payment processing information is stored and processed by by our payment partners (currently PayPal and Stripe), not by Performance Foundry.

In order to provide services, we request information related to your website on our New Client Details form, including passwords. This information is stored in a secure password management system and the form itself is deleted within 60 days of submission.

We retain order information for a minimum of seven years.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Some of our technology partners may use cookies on our site (for example, Google Analytics, Hotjar). However, we have no access to or control over these cookies.

If you are located in the EEA, from 25 May 2018, before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies (excluding strictly necessary cookies). You may, if you wish, deny consent to the placing of cookies, but certain features of the website may not function fully or as intended.

This website may place the following cookies:

  • Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into the My Account area or use the shopping cart.
  • Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete cookies at any time; however you may lose any information that enables you to access the website more quickly and efficiently.

It is also recommended that you ensure that your internet browser is up-to-date.

 

Transfers outside the European Economic Area

Data which we collect from you will be stored and processed in and transferred to countries outside of the European Economic Area (EEA), because we are a New Zealand company and operate worldwide, and we have servers outside of the EEA. You expressly agree to such transfers of data. 

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time to time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information.

Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). This information is used to contact you about the products/services on our site in which you have expressed interest. Contact information will also be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Changes of business ownership and control

Performance Foundry may expand or reduce the scope of business and this may involve the sale and/or the transfer of control of all or part of the company. Your data will, where it is relevant to any part of our business being transferred, be transferred along with that part. The new owner or newly controlling party will be permitted to use the data for the purposes for which it was originally supplied to us. We may also disclose some data to a prospective purchaser of our business.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email.

Updated 8 May 2018. Part of this privacy policy was created using a document from Rocket Lawyer.